Conflict Management Program - NAVSTA Everett

Managed conflict has caused many hardships in the workplace and at home. It can cause people to make poor decisions, missions to fail, and families to separate. Yet, conflict is inevitable. This workshop helps people to manage conflict by examining their attitudes and behaviors when faced with conflicting situations; practicing skills that prevent conflict from escalating; and working with others to solve problems, allowing people to grow, missions to succeed, and families to strengthen.

This course is one hour long and is an activity-rich course. At the completion of this course, participants should be able to apply collaborative problem-solving techniques to create positive outcomes from conflict situations.

Course Outline:

• Introduction
• Conflict Resolution Styles
• Positives of Conflict
• Triggers and Escalation
• Managing Conflicts
• Conclusion

Course objectives include strengthening relationships, recognizing the five conflict styles, learning to prevent conflict from escalating, and facilitating a positive outcome needed to resolve a problem.