About the Mountain Home VA Medical Center
Since 1903, James H. Quillen VA Medical Center has been improving the health of the men and women who have so proudly served our nation. We consider it our privilege to serve your health care needs in any way we can. Services are available to more than 170,000 veterans living in a 41-county area of Tennessee, Virginia, Kentucky, and North Carolina.
Mission
Honor and serve America’s Veterans by providing exceptional healthcare that is patient centered and preferred by Veterans.
Vision
We will be the healthcare system of choice where patients choose to receive care and employees are proud to work.
To accomplish this:
We promise to provide exceptional quality and safety
We promise to provide appropriate and timely access
We promise to exceed Veterans’ expectations
We promise to work collaboratively to deliver innovative solutions
We promise to provide quality education to future healthcare providers
We promise to research the answers for tomorrow
We promise to provide excellent healthcare value for Veterans
Core Values
Because I CARE, I will
…Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.Integrity
…Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.Commitment
…Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.Advocacy
…Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.Respect
…Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.Excellence
Core Competencies
Integrated Healthcare Delivery
Team-based Approach
Information Systems/Technology
Patient Safety